The purpose of a Chick-fil-A Restaurant Manager (RM) is threefold:
Ensure daily execution of our mission to be the Most Caring Company, and our Strategy of Winning Hearts Every Day.
Lead the business in achieving our sales/transactions goals, as well as adhering to our Food Safety and Food Quality requirements.
Protect and nurture the culture within the team and grow their commitment to our core values: Care for Yourself, Care for Your Teammates, Care for the Guest and Care for the Business.
RMs will fill any one of 4 roles on a shift. Manager on Duty (MOD), Hot Production or Cold Production Lead. Leadership of a certain area involves; management of systems and processes, team engagement, and measurement of real business results in that area.
Tasks/Abilities:
- MOD.
- Open and/or close the restaurant following operational and safety standards.
- Manage labor cost by ensuring TMs clock in/out as scheduled.
- Ensure proper fulfillment and timeliness of all catering orders.
- Issue performance coaching and/or documentation for tardiness or missed shifts, uniform violations, general performance.
- Cash management safe and tills counted every shift, inaccuracies reported and followed up on.
- Report TM injuries through Sedgwick (Insurance company).
- Catering Lead.
- Push transaction counts by encouraging speed and accuracy.
- Assess and redeploy TMs to relieve bottlenecks and close gaps.
- Set and communicate goals for each hour.
- Ensure tech and gear are put away after shift, everything is in working order.
- Communicate business level with kitchen Hot/Cold Production Leads.
- Manage Food Cost daily by reducing waste and checking quality products are received by vendors.
- Understand and execute SAFE Daily Critical audits every shift.
- Ensure food safety practices are being followed, i.e. timers, chicken cool down process, date labels.
- Print prep reports for daily use.
- Overall guest satisfaction.
- Train, Evaluate, Coach, Develop, and Mentor Team Members.
- Communicate goals, upcoming events/promotions to the team.
- Recognize TM achievements, celebrate life events, and mentor in times of need.
Required Skills/Abilities:
- Excellent verbal, written communication skills & customer service skills.
- Excellent organizational skills and attention to detail.
- Time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
Education/Experience:
- 2+ years of CFA or other relevant experience.
- Must be able to communicate proficiently both written and orally in English.
- Some college experience desired but not required.
Benefits:
- Opportunity for 4/40 work week.
- Sundays off.
- 3 Day weekend once a quarter.
- Employee meal allowance up to 2 meals a day.
- Health Care, Paid Time off and 6% matching 401K available.
- Online Learning Library.
- Closed Thanksgiving and Christmas, shortened hours on several other major holidays (July 4th, Labor/Memorial/New Years Day).
Physical Requirements:
- Climbing, bending, stooping, stretching, and lifting required.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 50 pounds at times.